The U.S. retail e-commerce reached $211.5 billion in 2020, an increase by 31.8% compared to the previous year. A fast growing sector of that industry was heavy goods, which has been experiencing rapid growth as more consumers began shopping large items online. On the seller’s side however, this brought much pain in figuring out the shipping process for their shoppers. There were so many steps to coordinate in order to deliver a sofa to a customer’s home- from registering the order, sending it to the fulfillment center, then to the shipping company, then obtaining the tracking, etc… a nerve-wracking process.
With that in mind, a group of logistics experts who understood those industry challenges founded Deliveright, a final-mile White Glove service that provides e-commerce brands with end-to-end shipping solutions through integrated technology. Since its launch in 2014, Deliveright has gained thousands of top rated reviews for its industry-leading delivery service, and it has continued to help online stores to grow their business by delivering their products with lowest damage rates and shortest shipping time. Here’s how Deliveright became the leading White Glove platform for e-commerce businesses.
Robust & Powerful API – Grasshopper, Deliveright’s proprietary technology platform, powers the entire delivery process for all items shipping through its White Glove network, beginning to end. Its powerful API enables the ability to synchronize data across our entire operation, which updates all logistics information into its cloud based platform in real-time. From routing, shipping calculator, inspection, transit location, all the way to the payment process, our customers enjoy our coherently designed service that gives them control over how their products are being shipped.
Fully Integrated to Hundreds of Vendors & Manufacturers – Deliveright, with its main service being catered towards e-commerce platforms, is integrated with a vast network of online vendors and manufacturers, including popular e-commerce platforms like Shopify.
This means that customers can schedule deliveries directly from your website. With instant shipping quotes, transparent pricing, and real-time updates that upload directly through our webhooks to your backend system, this makes the delivery process so much easier for businesses and consumers to check on their product status. Say goodbye to emailing back and forth between your teams, and save time by integrating your store with Deliveright.
Consumer-Centric Approach – In most cases, many vendors don’t have the ability to control how their products are being distributed. During the delivery, if there’s damage on the product or the customer is not satisfied for some reason- it’s a loss on the seller’s end, and they usually don’t know how it happened. That’s why at Deliveright, our logistics platform offers full visibility throughout the entire shipping process, so that the vendors can easily access all information through their mobile: From transit, repair/inspection, driver communication, shipping fee/time, and more. Our consumer-based approach offers: bringing transparent insight into every delivery process, receiving real-time notification through multiple communication channels (phone/SMS/email), and ability to rate honest feedback after each delivery so that we can improve our performances to meet our customers’ needs.
Unbeatable Tracking – All orders shipping through Deliveright are constantly being updated and tracked through Grasshopper platform. By simply entering the order ID, vendors are able to monitor not just the transit status, but the entire record + present delivery status from the warehouse, quote pricing, team communication, item condition, and so forth. Our drivers use Deliveright’s patented OrchesTruck™ technology, which automatically generates most efficient routes based on volume, density, account profile, service level, and more. This information is also accessible to the vendor, which gives them the ability to track in real time from the point of origin to their customer’s location through our final-mile network. An end-to-end tracking that comes second to none.
Deliveright’s service is unlike any other platform in the industry when it comes to White Glove services. Our digital network allows e-commerce businesses to integrate and offer quality shipping to their customers, with the lowest damage rates, costs, and delays. With Deliveright, you can trust that we’ll be committed to representing your brand as our own, ensuring that your customers enjoy their delivery experience and come back as a loyal shopper.