We absolutely care that our expert White Glove delivery teams meet our high standards and provide exceptional service to end-consumers. After beta-testing our text-based surveys over the past few months, we are excited to announce that we have enabled our survey technology to work across our entire platform and we are now conducting text-messaging surveys at the end of every delivery.
This new upgrade enables us to add another dimension to our quality assurance and ensures a prompt response should any issue arise.
But wait, there is more….
At Deliveright we believe that being transparent with our customers is an important factor in providing best in class service and building trust and strong relationships. Therefore, we decided to open survey results to our customers so you can see how well we are doing too!
Easy to find results!
When you book your delivery, provide us with your customer’s cell phone number and we will automatically send the survey at the end of the delivery.
How do you know how well we did?
- Simply go to https://5c6.171.myftpupload.com/track
- Enter your order number and click ‘Go’.
- Scroll all the way to the bottom of the page where you can find the survey result (assuming the end-consumer responded).