Q: What happens if the customer changes his or her mind?

A: By getting merchandise to consumers in only 3 to 5 days, we think buyer’s remorse is likely to be minimized.  We can help reduce this risk for retailers, but we count on retailers to manage relationships with end consumers.  We do not offer refunds for undamaged merchandise that is refused by consumers. Deliveright can return merchandise to a retailer if a customer refuses delivery.

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